Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
How to Investigate Shortcut [LNK] Malware
Created: 27 Dec 2019
This KBA provides guidance to our customers to investigate a malware outbreak which hides in the form of modified Shortcut [LNK] files. Sophos Anti-Virus has detection for this family of malware including but not limited to Troj/LnkRun-X
Sophos Central Migration Tool fails to connect to Sophos Central.
Created: 3 Dec 2019
This article provides further information on an issue connecting to Sophos Central when using the Central Migration Tool
Information on Sophos Update Manager (SUM) 1.7.1
Created: 25 Nov 2019
This article provides information on Sophos Update Manager (SUM) 1.7.1.
Sophos Anti-Virus for Mac System Requirements
Created: 19 Nov 2019
This article lists the recommended system requirements for Sophos Anti-Virus for Mac.
Sophos Network Threat Protection: Installation fails with Error 0x80070005 - Failed to add certificate to certificate store: Access is denied.
Created: 14 Nov 2019
Due to a group policy restriction to the Trusted Publishers store to allow only enterprise administrators to manage Trusted Publishers, the installation / update of Sophos Network Threat protection could fail. Changing the setting to 'Allow all administrators and users to manage user's own Trusted Publishers' or 'Allow only all administrators to manage Trusted Publishers' resolves the issue.
"Full disk access required" message displays on Catalina when using an MDM solution with the correct access
Created: 1 Nov 2019
We have found an issue where customers using an MDM solution (eg: JAMF or Profile Manager) to provide full disk access will still receive a notice, even with the correct rights in place
Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057 when running the InstallSophosNTPLWF custom action.
Created: 1 Nov 2019
During the installation of NTP on Windows 7/2008, the Microsoft command line tool netcfg.exe is used to install the sophosntplwf driver. If this tool is unable to run correctly due to a system issue, the InstallSophosNTPLWF custom action will fail.
Sophos updates are not applied when a computer is shut down.
Created: 22 Oct 2019
This article covers an issue where Sophos updates are not applied when a computer is shut down rather than restarted.
Advisory: Sophos Central Endpoint - Bad endpoint health status after enrolling in New Endpoint Protection Features EAP
Created: 18 Oct 2019
Sophos Snort service may not be running after install of Early Access Program and a bad health state may be reported
Requests to re-categorize by third parties for PUA/Adware detections (possible Deceptor component)
Created: 11 Oct 2019
When categorized PUA/Adware detections are believed to be possibly in error we recommend to send in a sample for our labs to review. When classifying applications, Sophos also takes into consideration a set of objective criteria which has been agreed upon by leading security vendors regarding monetizing software to determine if an application is deceptive. These criteria are located at the Unwanted Software Criteria section below.