Data Control and DLP
Endpoint Security and Control
Sophos SafeGuard Disk Encryption
Sophos UTM 9
Tweets by SophosSupport
SafeGuard BitLocker Client: Too many PIN entry attempts
Created: 29 Jan 2018
Upon trying to unlock a BitLocker protected device you receive "Too many PIN entry attempts. There is a limit on the number of attempts allowed"
SafeGuard Enterprise: When saving the Bitlocker encryption key to a USB device nothing happens.
Created: 1 May 2015
Failing to save the Bitlocker encryption key to a USB device, no error message.
The SafeGuard Credential Provider tile is not available on systems with a Validity fingerprint device and OmniPass software installed
Created: 8 Jan 2014
The OmniPass software installs a Credential Provider Filter called „OmnipassCredProv“ that hides the SafeGuard Credential Provider. Deactivate the OmniPass Credential Provider filter to enable the SafeGuard Credential Provider again.
SafeGuard Base Encryption Viewer reports error 3610 / 3611 when trying to access a drive
Created: 30 Jan 2013
One of the partitions Key Storage Areas is defective and the system performed a failover to the second Key Storage Area. It's recommended to create a backup of the data perform re-installation of the SafeGuard Client.
SafeGuard Management Center: How to change the logon password
Created: 20 Dec 2012
To change of the logon password for SafeGuard Management Center or Policy Editor you have to use the SafeGuard Certificate Manager.
SafeGuard Enterprise: The error message - Could not verify the signature of the license file - is received when loading the license.xml
Created: 14 Nov 2011
This article describes the steps to save the license.xml file in the correct format.
SafeGuard Device Encryption: Sorry access to this computer is locked message when logging on a SafeGuard machine with Power-on Authentication disabled using the SafeGuard Credential Provider
Created: 27 Apr 2011
The article explains how to unlock the client again in case that Power-on Authentication (POA) is set to disabled.
SafeGuard Enterprise: Device encryption installation on imaged operating systems
Created: 12 Jan 2011
Due to the vast amount of imaging software products on the market, Sophos cannot recommend, and has not tested, specific products and combinations with SafeGuard components. This article recommends a procedure that will help ensure a safe installation.
SafeGuard Enterprise: Client upgrade or uninstall: Error 25300 The Sophos SafeGuard Local Cache is corrupt
Created: 23 Sep 2010
During the upgrade or uninstall of a SafeGuard Enterprise client, the setup fails with error message 25300: "Error 25300 The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any case before you start the installation again!". The Article explains how to solve this issue.
SafeGuard Enterprise: No SafeGuard Credential Provider available for logon after installation on a Windows client
Created: 16 Sep 2010
After installation of the SafeGuard client with MSIEXEC on Windows Vista or Windows 7, there's still only the Windows Credential Provider available for logon.