Knowledge Base

What is required to support Sophos on MacOS 10.15 Catalina, and the known issues of it

Sophos is investigating reports from a small subset of users who are experiencing intermittent issues for sending outbound email to yahoo.com and aol.com being delayed.

Sophos is investigating reports of XG Firewall users who are experiencing errors trying to register to Sophos Central. The following message is shown: "Temporary error while accessing Sophos Central".

Advisory: Sophos Email Appliance Time of Click (ToC) feature is breaking embedded images in emails.

Sophos is investigating reports of Sophos Central users unable to register their AP/APX devices. The error "AP did not connect to cloud within the timeout" is displayed.

Sophos Web Appliances may be returning sites as uncategorized, generating alerts indicating the categorization servers cannot be contacted and failing the connectivity test to the categorization servers

Sophos for Virtual Environments "Security Virtual Machines" may run out of disk space

In Phish Threat V1 new enrollee or campaign emails will fail to send. Participants will not receive the intended campaign or communication emails.

This article outlines an issue which affects RED 50 devices in UTM 9.6.

Customers running Sophos Intercept X or Exploit Prevention may see a black screen when logging off or switching users. This only happens on the 1903 build of Windows 10