Knowledge Base

Some customers with Central Accounts located in us-east-2 region may experience delays in reporting of inbound and outbound email that were delivered. Email flow and protection is not affected.

On July 19th - Customers in Western Europe have reported slow or failing Web Categorization with a huge packet loss to the Categorization Servers.

This article outlines an issue which affects RED 50 devices in UTM 9.6.

Customers running Sophos Intercept X or Exploit Prevention may see a black screen when logging off or switching users. This only happens on the 1903 build of Windows 10

Sophos Anti-Virus for Linux/UNIX on-demand scanning will not scan recursively down through directories and sub-directories where 64-bit inode numbering is used

Users logging into their Sophos Central Admin dashboards may experience the inability to login to their Central Admin dashboards.

Apple MacOS 10.15 "Catalina" beta is not supported by Sophos at this time. As per usual policy we do not support Beta operating systems. We expect to release a software update prior to the full release which will support the full release of 10.15.

Central Wireless Dashboard may show access point as "Offline" at random intervals, however SSID will keep broadcasting and no disruption should be experienced.

How to setup the primary and secondary update sources on Linux and UNIX

Advisory: Microsoft Windows API bypass technique (Process Reimaging)