Knowledge Base

This article outlines the remediation steps for any XG Firewall with a severed connection to Sophos Firewall Manager

This article provides information to ensure that your XG Firewall is protected.

Traffic not passing after upgrading to v9.703

A privilege escalation vulnerability was discovered and responsibly disclosed on 17 August, 2019 that impacted specific versions of Sophos Anti-Virus for macOS. All supported versions were fixed by 5 December 2019. The only action required for customers is to verify they are running the fixed version.

Sophos has received reports from a subset of XG Firewall v18 MR1 systems, where the update has caused issues with traffic passing through the Firewall.

This article describe issue with the AVIRA and SAVI pattern update failing, resulting in the antivirus service being stopped.

Sophos is receiving reports regarding inbound email delays, from Sophos Central Email users using Exchange Online.

With a specific firewall rule configuration and after upgrading to v17.5 MR10, granular Access Control List entries on the XG Device Access page may no longer apply as expected.

This article outlines the maximum number of concurrent tunnels supported per XG appliance

On MacOS 10.14.6 and 10.15.3, we have identified that occasionally the Guest Wifi Captive Portal will not load properly. Apple's Captive Portal checks if it has been intercepted, and if so, fails to load the guest wifi page.