Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057 when running the InstallSophosNTPLWF custom action.
Created: 1 Nov 2019
During the installation of NTP on Windows 7/2008, the Microsoft command line tool netcfg.exe is used to install the sophosntplwf driver. If this tool is unable to run correctly due to a system issue, the InstallSophosNTPLWF custom action will fail.
Advisory - Black screen when logging off Windows 10 1903 if Sophos Intercept X or Exploit Prevention are installed alongside certain third parties
Created: 9 Jul 2019
Customers running Sophos Intercept X or Exploit Prevention may see a black screen when logging off or switching users. This only happens on the 1903 build of Windows 10
Sophos Central: How to recover a deleted device or user
Created: 3 Apr 2019
Recover deleted devices via AD sync or manually recreate them, then do a fresh installation to let endpoints communicate to Sophos Central.
Sophos Central Endpoint: Information on Windows log files
Created: 1 Apr 2019
This article describes the log files found on endpoints managed by the Sophos Central.
Sophos Central Endpoint: Another installation or update is in progress error
Created: 5 Mar 2019
Sophos Central Client installation fails with an error " Cannot install sophos endpoint while another product is being installed or updated" after the pre-check completes.
FAQ on Synchronized Security features in SFOS version 17.5
Created: 18 Feb 2019
This article provides the FAQ for Synchronized Security Features in SFOS version 17.5.
Sophos Central and Sophos Enterprise Console: CPU branch tracing disabled
Created: 29 Jan 2019
This article describes information about CPU branch tracing, its functionality and why it has been disabled.
Performance issues when working with remotely stored .pst files if Sophos Cryptoguard is enabled
Created: 14 Dec 2018
Cryptoguard can affect the performance of working with .pst files located on remote shares
Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos Exploit Prevention cumulative hotfix
Created: 16 Nov 2018
A hotfix build of Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos Exploit Prevention is available to allow customer testing of issues
Sophos Intercept X: How to deal with CredGuard Detection
Created: 27 Oct 2018
This article explains what is a Credential Guard(CredGuard) detection and how to investigate a potential false positive.