Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by @SophosSupport
Sophos Secure Email - synchronization issues since 7.69.12 app update
Created: 29 Nov 2018
This article lists issues which can occur since the latest 7.69.12 app update of Secure Email was installed on iOS devices
Secure Email shows AS002 authentication error while other email clients correctly synchronize emails
Created: 17 Oct 2018
This article describes an issue where Sophos Secure Email might not be able to authenticate at the configured Email server even though other email applications work without any issues.
Sophos Mobile: Device has a work profile, but the Google account is unknown
Created: 20 Sep 2018
Device enrollment fails due to the Task bundle having an incorrect owner mode.
How to open .wav Files in the "Sophos Secure Email" App.
Created: 4 Sep 2018
This KB explains you how to open .wav files via the Sophos Secure Email App.
Sophos Mobile : Not able to find the device 'Unenroll' option on Sophos Mobile Self Service Portal page
Created: 20 Aug 2018
The option available on Sophos Mobile server/console under Self Service portal settings shows that the Unenroll option is disabled. This article describes the steps to enable the option for Unenroll device on Self Service Portal.
Details about user and device related information stored on the Secure Email push gateway
Created: 9 Jul 2018
This article lists the information which is stored on the Secure Email push gateway hosted by Sophos
Secure Email for iOS - Sharing of documents with non-container apps still possible
Created: 23 May 2018
This article provides additional information regarding an issue where sharing document is still possible even though the policy is set to only share apps within container apps.
Sophos Secure Email - How to enable real push notifications
Created: 7 Feb 2018
This article explains how to activate real push notifications for Sophos Secure Email 7.50 or higher
"Unable to verify email signature" shown within Sophos Secure Email
Created: 2 May 2017
This article describes an issue where the signature of an email could not be verified by within Sophos Secure Email
Sophos Secure Email: cannot connect to mail server with a self-signed certificate
Created: 18 May 2016
This article explains what to do when Sophos Secure Email cannot connect to an email server with a self-signed certificate.