Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Secure Email for Android cannot be opened after update to version 7.1.3
Created: 20 May 2020
This article describes an issue users reported after updating Sophos Secure Email for Android to version 7.1.3
Sophos Secure Email - Dictation feature stops working
Created: 27 Nov 2019
This article describes an issue regarding iOS 13 where the dictation / speech to text feature stops working after a few seconds.
Sophos Secure Email: Authentication error AS002 while other email clients correctly synchronize emails
Created: 17 Oct 2018
This article describes an issue where Sophos Secure Email might not be able to authenticate at the configured Email server even though other email applications work without any issues.
Sophos Mobile: Device has a work profile, but the Google account is unknown
Created: 20 Sep 2018
Device enrollment fails due to the Task bundle having an incorrect owner mode.
How to open .wav Files in the "Sophos Secure Email" App.
Created: 4 Sep 2018
This KB explains you how to open .wav files via the Sophos Secure Email App.
Sophos Secure Email iOS: Information on user and device related information stored on the Secure Email push gateway
Created: 9 Jul 2018
This article lists the information which is stored on the Secure Email push gateway hosted by Sophos
Secure Email for iOS - Sharing of documents with non-container apps still possible
Created: 23 May 2018
This article provides additional information regarding an issue where sharing document is still possible even though the policy is set to only share apps within container apps.
Sophos Secure Email: How to enable real push notifications
Created: 7 Feb 2018
This article explains how to activate real push notifications for Sophos Secure Email 7.50 or higher
Sophos Mobile - Exchange Server settings influencing email size limits and sending and receiving larger emails
Created: 21 Jun 2017
This article lists the different limits and their default values which can influence the downloading or sending emails with attachments using e.g Sophos Secure Email.
Sophos Secure Email: Cannot connect to mail server with a self-signed certificate
Created: 18 May 2016
This article explains what to do when Sophos Secure Email cannot connect to an email server with a self-signed certificate.