Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by @SophosSupport
Central Admin: Blank page issue seen in Web Gateway-->User-->Policy tab
Created: 20 Aug 2018
The policy tab for any user is showing blank if viewed specifically via the Web Gateway product page. Viewing this same user policy tab in any other section (including the main Overview-->People page) does not have a problem displaying policies in use for that User.
Sophos Cloud Web Gateway: iOS 11 agent deployments may fail with SCEP invalid response error
Created: 22 Nov 2017
Deployments of the CWG iOS agent profile to devices running iOS 11 may fail with an 'SCEP returned an invalid response' error.
Sophos Cloud Gateway: Failed to install expired certificate
Created: 3 Oct 2017
This issue is now resolved.
Cloud Web Gateway: Minimum system requirements
Created: 5 Sep 2017
This article lists the minimum system requirements to run the Cloud Web Gateway client on a Microsoft Windows computer.
Cloud Web Gateway: Users may have experienced certain website categories being blocked irrespective of their policy
Created: 1 Sep 2017
Users may have experienced websites categorized as Vehicles and Society & Leisure being blocked even if allowed in their policies. These categories were incorrectly mapped as Blocked in Central Admin.
Cloud Web Gateway: Users may receive an intermittent error when accessing policies in Central Admin
Created: 15 Aug 2017
Users may experience a "Setting is currently unavailable. Please check back later." error in Central Admin when trying to access a policy. Refreshing the page should mitigate the issue.
Sophos Cloud Web Gateway: Delays in agent event logging and reporting during peak times
Created: 12 Jun 2017
Cloud Web Gateway agent event logs and reporting to the cloud can be significantly delayed during peak times. No fix or workaround is available at this time.
Sophos Central Admin: Cloud Web Gateway licenses are appearing unexpectedly after installing Endpoint or Intercept
Created: 3 May 2017
This is under investigation and does impact any service or protection. Any licensing or credit issues will be corrected once this issue is resolved
Sophos Cloud Web Gateway: Installation failing due to driver error on Windows 10 version 1607+
Created: 13 Jan 2017
When Cloud Web Gateway was installed on a Windows 10 machine that had been freshly installed on version 1607 or later, there was a chance for a driver error to occur during installation.
Updating the Web Gateway agent
Created: 19 Dec 2016
How to update the Web Gateway agent if the agent is stuck on an old version