The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
You've just renewed or upgraded your Endpoint license and you don't know where to enter your new username and password.
This article explains how to locate and change your license details. If you have a single computer with standalone version of Sophos Endpoint Security & Control updating directly Sophos' servers watch the first video below.
Note: This articles does not apply if you are using Sophos Cloud as updating credentials are maintained by us.
Applies to the following Sophos product(s) and version(s) Enterprise Console
Note: The instructions below explain how to change your license details if you have a central console. If you have an unmanaged computer updating directly from Sophos watch the first video above.
To check or update the credentials that your Sophos Update Manager is using follow the steps below.
If the credentials test in step eight above fails, first ensure you have entered your new credentials correctly. Make sure you delete all characters and spaces in the box before you begin to type.
If you are still having problems with your new credentials email firstname.lastname@example.org explaining the problem and provide your new, and if possible, your previous credentials.
If you have any computers that connect directly to Sophos' warehousesfor updates (i.e., off-site laptops updating from 'Sophos') these policies need to be updated as well. Follow the instructions below to open and edit an AutoUpdate policy.
We have provided the script below to allow you to extract the name of all AutoUpdate policies that use the following addresses:
Important: The script is provided as is and is not supported over networks and/or in conjunction with other tools.
sqlcmd.exe -E -S .\sophos -d SOPHOS521 -i findAutoUpdatePoliciesToSophos.sql > SophosSAUPolicies.txt
Note: You can also open and execute the .sql file in Microsoft Management Studio Express if you prefer.
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