You may have seen alerts for the Shh/Updater-B virus. These are false alerts and there is no malware on your computers.
First seen in Sophos Anti-Virus for Windows 2000+
You must ensure that your standalone computer is up to date with the latest identity files (.IDE). To do this follow the steps below.
Watch the video of: Recovery instructions for Standalone Computers
To quickly fix this issue on a standalone computer, the simplest method is to enable 'Sophos Live Protection'. This can be done as follows:
After enabling Live Protection look in the system tray for the Sophos shield icon. If present, right click and select 'Update Now'.
You should now find that Sophos is now updating correctly and the problems have been resolved.
Note: If you are still getting a large number of desktop messages (due to the alerts being queued), it is recommended that you restart the computer.
If you are still having problems, such as the Sophos shield icon not being present in the system tray; follow the steps below as it is likely that your Sophos installation is corrupted and we need to repair it to allow automatic updates. This can be done as follows:
This tool will automatically extract 'FixUpdate.vbs' and run it with the following command line options:
cscript //nologo sophos_temp\FixUpdate.vbs /fixIssues:true /useSophosCid:true > "Sophos Fix Script Log.txt"
Log files generated by the FixIssues,exe can be found in the following locations:
%temp%\Sophos Fix Script log.txt
%temp%\Sophos Fix Log_[YYYYMMDDHHMMSS].txt
If you have tried all of the above steps see the 'Using FixUpdate.vbs section in article 118323.
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