The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
When trying to protect one or more computers using the protect computer wizard the following error is seen on the 'Protection summary' page:
The applied software subscription does not contain software this computer can use.
Screenshot of warning:
First seen in Enterprise Console 4.0.0
You have attempted to protect a computer with an operating system not covered (supported) by the subscription set in the updating policy.
First check the packages you are subscribed to under the 'Update Manger' view in the Enterprise Console cover the operating systems you wish to protect - you may need to change the package you are subscribed to. Then make sure that the updating policy set against the group containing the computer you wish to protect has the correct subscription name.
For more information on managing software subscriptions see article 110302. For detailed system requirement see article 113278.
We also refer you to the following related article:
Note: We recommend you upgrade to the latest version of Enterprise Console if you have Windows 8.1 and Windows 2012 R2 computers which you want to discover and deploy endpoint software to. For supported upgrade paths for existing Enterprise Console installations see article 119105.
Tutti i commenti qui inseriti vengono letti (dal team di supporto), ma non verranno inviate risposte specifiche ad alcun quesito tecnico. Nel caso richiediate supporto tecnico, vi invitiamo a postare il vostro quesito nella nostra community. Altrimenti, se la richiesta di supporto riguarda un prodotto con licenza, vi invitiamo ad aprire un ticket per il team di supporto.