This article explains how to manage your software subscriptions and provides best practice advice. It describes how you can:
First seen in the following Sophos product and version Enterprise Console 5.0.0
What does the subscription 'Recommended' indicate?
Depending on both the 'Platform' (operating system) selected, and the type of license you have, there may be several labeled versions i.e. subscriptions, available to you. The name of your license/license family is displayed near the top of the Software Subscription window.
The subscriptions that are available to you are displayed in the 'Version' drop-down list. Under normal circumstances, we always advise that you subscribe to Recommended.
However, if for software management reasons you want to subscribe to a different version, e.g. 'Previous', 'Oldest', etc. check the drop-down list to see which are available to you.
What do the Version (subscription) names indicate?
For details of other subscriptions see the following articles::
Warning: If you decide to subscribe to any software version other than 'Recommended' you are not best protected. However you will still be fully protected from the latest malware threats.
Note: If you want to check your license details with us, contact us via one of the following email addresses:
To create and use a new subscription you must:
The new software subscription "<subscription name>" is not in use yet."
In Enterprise Console click View | Update Managers. Your Software Subscriptions are displayed in the left hand panel
Note: if the subscription is in use, you will not be able to delete it straight from here, do as follows:
While your software subscriptions will upgrade automatically, there may be instances with older installations of Sophos Enterprise Console where this re-subscription does not occur. In this instances you will receive an update failure.
Decoding of product release F26F7EC0-1302-4DA7-8B6B-A5383051D41A version RECOMMENDED was not done because the synchronization failed
[E402E][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' because a package could not be found. Package: F26F7EC0-1302-4DA7-8B6B-A5383051D41A
To resolve, change the Version to one shown in the 'Locate and view your software subscriptions' section.
Note: If no GUID is listed click OK to resolve the error.
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