In the update manager details you see the following error:
80040410 Data read from the update source for software subscription [subscription-name] was invalid (e.g. corrupt or incomplete).
First seen in Enterprise Console 4.0.0
This error code indicates that a product to which the update manager is subscribed is not available in its update source.
Check to see which of the following might apply:
If the update manager downloads updates directly from Sophos, review your list of subscriptions in Enterprise Console to see if there are any products listed that have been retired by Sophos. If there are, please subscribe to a more recent version of the product.
If the update manager downloads updates from another update manager, the parent update manager may not have had a chance to download the updates. Wait until the parent update manager is updated and then check to see if the error still exists.
If the update manager has had its update warehouse changed, possibly due to a license change, and the products subscribed to are no longer available in the new warehouse, then opening the subscription and clicking OK will ensure you are subscribed to the correct products chosen in the dialog.
If the parent update manager has successfully downloaded the update, but the error is still shown for the child update manager, the parent warehouse may be corrupt. You must clear the parent update manager's cache in order to clear the error:
C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\
C:\Program Data\Sophos\Update Manager\
If you have tried all the steps above but updates are still failing check the Sophos Update Manager Logviewer.exe tool for a more detailed error. Search the knowledgebase for errors you see in the Logviewer.
If you are unable to find information in the knowledgebase regarding the errors shown:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.