After making changes to the configuration of Sophos Update Manager (SUM), the following error is seen when saving the changes:
The operation failed. Details: Failed to create a warehouse check action! SDDM returned 0xffffffff Would you like to use these source details anyway?
First seen in Sophos Update Manager 220.127.116.11
SUM service is not started, or the SUM processes have hung.
Click 'Yes' to the dialog on screen. Initially check that the 'Sophos Update Manager' service is started in the Windows service list - the service should be started and remain started. Once the service has started editing the updating details for SUM should work correctly.
If the above does not resolve the issue continue below.
On the affected server:
If the issue is not resolved:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.