PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
Following deployment from your Sophos console the following error is returned:
Error 8007052e Could not start installation program on the computer: Logon failure: unknown user name or bad password.
First seen in Sophos Enterprise Manager 4.7.0Enterprise Console 4.7.0Sophos Control Center 4.0.0
The account entered in the Protect Computers Wizard was not recognized by the endpoint computer.
On the Credentials screen of the Protect Computers Wizard, ensure that the username is formatted with Domain\User, for example DomainA\AdminUser.
In the screenshot below the one-word domain name 'sophos64' has been used with the domain administrator account.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.