The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Sometimes a malware description specifies that cleanup should be performed after a full system scan (full scan), to ensure all components of the threat have been found. This article describes a 'full system scan' also known as a 'full scan' which is different from selecting the option to 'Scan my computer'.
A full scan checks the following:
Note: Ensure the user running the scan is both a Windows administrator and a member of the local 'SophosAdministrator' group. This is to ensure that files with limited user access and permissions are included in the scan.
Applies to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+ 10.0
The scan will start and show the progress in a new windows with an activity summary shown in the left hand panel.
Any items found will be shown in the Quarantine manager at the end of the scan.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.