The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
Mail is not being scanned and the message totals in the Activity Monitor aren't being updated. When you check the Windows event log, it lists several instances of event 57 with the following details:
Error code 0x80040154 in transport post categorization sink. First seen in PureMessage for Microsoft Exchange, version 3.0.x
Error code 0x80040154 in transport post categorization sink.
On the Exchange server, open a command prompt and run the following command:
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\CDO\cdoex.dll"
This will register the cdoex.dll file and resolve the issue.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.