The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
When using the 'Discover computers' wizard in Enterprise Console and selecting 'Discover on the network' you may be presented with the following error message:
No domains/workgroups could be found, it is not possible to find new computers. Check that:
* The entered account has rights to retrieve computer information (if required). * The entered account has access to computers on your network.
Further information: An extended error has occurred.
Sophos product and version Enterprise Console
Operating system Microsoft Windows 2008 Server (all supported variants) Microsoft Windows 2008 Small Business Server
By default, Windows Server 2008 does not have the 'Computer Browser' service enabled. To start the service and find the computers on your network:
1. Click Start | Run and then type services.msc and press the Enter key. 2. Locate the Computer Browser service and select 'Automatic start-up' and then start the service. 3. In Enterprise Console, click 'Discover computers' and select 'Discover on the network'. 4. Enter some credentials that will work on all the computers and click Next.
If you do not require NetBIOS discovery after performing this procedure, you can safely stop the service and remove the ‘Automatic start-up’ setting.
Technical Information The failure can occur either because of insufficient account permissions, as stated in the error message, or because a Master Browser server (which would perform a NetBIOS broadcast to discover clients) could not be located on the network.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.