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Issue When deploying/installing Sophos Anti-Virus to a client computer, Enterprise Console may display the error:
00000048 - the registry could not be accessed
If you are performing a manual install, you may get the error:
3004 - Sophos Anti-Virus cannot be installed due to some registry keys not having permissions
Sophos product and version Sophos Anti-Virus for Windows 2000+ Operating system Microsoft Windows 2000 and above
Open the Windows registry and check that certain keys have the correct permissions. Before you start ensure that,
For more information about resetting permissions on files and registry keys in Windows XP+, please see this knowledgebase article from Microsoft: http://support.microsoft.com/kb/313222
Check the following registry keys ensuring 'Administrators' and 'System' (but not 'Everyone') have full control:
HKEY_LOCAL_MACHINE\SOFTWARE HKEY_LOCAL_MACHINE\Software\Classes HKEY_LOCAL_MACHINE\Software\Classes\Interface HKEY_LOCAL_MACHINE\Software\Classes\Typelib
If you are using a 64 bit OS you will also need to check the same keys within:
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