The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
Issue When a user attempts to open the PureMessage Administration console, error code 0x80070005 is returned with one of the following error messages:
The administration console is unable to connect to the local server The administration console is unable to connect to the remote server 'servername'
The administration console is unable to connect to the local server
The administration console is unable to connect to the remote server 'servername'
Sophos Product and Version PureMessage for Microsoft Exchange
Operating System Windows
Check that the user is contained in the Sophos PureMessage Administrators group as follows:
It is possible that the user is not included in the list of users authorised to manage PureMessage. The list of authorised users is contained in the Sophos PureMessage Administrators Active Directory (AD) user group which is created when PureMessage is installed. Check that the user is contained in the Sophos PureMessage Administrators group by following the instructions below.
NOTE: If the problem persists after adding the new username, ensure that the AD changes have propagated to any other AD servers. This can be an issue where the console is not running on the same computer as the Exchange/PureMessage service.
If this procedure doesn't work, open the Component Services configuration console and edit the DCOM configurations as follows:
If you cannot open the console now, stop the Sophos PureMessage service, restart IIS services, and start the PureMessage service.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.