The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
The Sophos Diagnostic Utility (SDU) collects vital system information as well as log files for all Sophos products that are installed on the computer. The utility also collects suspicious file samples if there are any present.
Applies to the following Sophos product(s) and version(s) Tools
The Sophos Diagnostic Utility should be removed from your system once your problem has been resolved by Sophos Technical Support.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.