When deploying PureMessage for Microsoft Exchange, any clusters with extended (Japanese) characters in their group or resource name cannot be contacted. You get a message saying that PureMessage failed to retrieve information for the cluster.
Sophos product name and version
PureMessage for Microsoft Exchange, version 3.0.1
There are two ways to resolve this problem, depending on the version of PureMessage you are using.
This is a known issue.
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