Issue When you try to install or upgrade to PureMessage for Microsoft Exchange, version 3.0, installation stops and the following error appears:
0x80040e14 - idispatch error 3092 unable to start the PureMessage database
Sophos product and version PureMessage for Microsoft Exchange, version 3.0
Operating systemWindows Server 2003
1. Check SQL instance for case sensitivity
If you tried to install PureMessage to a SQL instance which was installed to be case sensitive, the PureMessage install will fail, as described above. You should install PureMessage to a SQL instance that is not case sensitive
2. General troubleshooting steps
Work through the following.
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