Overview

Installing or upgrading the PureMessage for Microsoft Exchange stops and the following error appears:

0x80040e14 - idispatch error 3092 unable to start the PureMessage database

Sophos product and version
PureMessage for Microsoft Exchange

What to do

• Check the SQL instance for case sensitivity

If you tried to install PureMessage to a SQL instance which was installed to be case sensitive, the PureMessage install will fail, as described above. You should install PureMessage to a SQL instance that is not case sensitive.

• General troubleshooting steps:
  
  
  1. Open a Command Prompt and drop the following SQL files by typing each of these commands on a separate line:
     
     
     • osql -S .\sophos -E -Q "drop database savexquar"
     • osql -S .\sophos -E -Q "drop database savexrprt"
     • osql -S .\sophos -E -Q "drop database savexcnfg"
     • osql -S .\sophos -E -Q "drop database savexdir"
  
  
  2. In Windows Services, stop the service MSSQL$SOPHOS.
  3. Go to C:\Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\DATA and backup the following files:
     
     
     • SavexQuar.mdf
     • SavexQuar_log.LDF
     • SavexRprt.mdf
     • SavexRprt_log.LDF
     • SavexCnfg.mdf
     • SavexCnfg_log.LDF
     • SavexDir.mdf
     • SavexDir_log.ldf
  
  
  4. Restart the service MSSQL$SOPHOS.
  5. You should now attempt to re-install PureMessage.

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