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Following an upgrade to PureMessage for Microsoft Exchange, version 3.0, from an earlier version, your spam rule updates have failed or have intermittently failed and you see the following errors in the ALC log:
Error: Product installation failed: PureMessageSpamRules: 0x8002000e
ALUpdate(Install.Failure): Sophos PureMessage: 0x8002000e
ERROR: Product installation failed: PureMessageSpamRules: 0x8002000e
First seen in PureMessage for Microsoft Exchange 3.0.0 (when upgraded from an earlier version of PureMessage)
When PureMessage is upgraded to 3.0 it attempts to remove any legacy registry keys. This sometimes does not complete, leaving the ‘Config’ key and possibly others behind. AutoUpdate reads the data in the ‘Config’ key and then downloads the spam rules for PureMessage 2.x ,which are not compatible with PureMessage 3.0. Subsequently the spam rules fail to install.
Before you start, read the Warning about editing Windows registry
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