The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
IssueInstallation of spam rules fails. The following error is displayed in the AutoUpdate log:
ERROR: Product installation failed: Sophos PureMessage: 0x80020009
Sophos Product and versionPureMessage for Microsoft Exchange, version 3.
Re-register Microsoft Core XML Services (MSXML) 6.0
If this fails please download, save and run msxml6_x86.msi from the following Microsoft website:
Click Start|Run, type iisreset and press enter to restart all internet services on the server.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.