"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
When you try to deploy Sophos Endpoint Security and Control the following error is reported in the console:
Installation of Sophos Autoupdate failed. Error 00000008
First seen in Sophos Anti-Virus for Windows 2000+ Cause
This error indicates that the Sophos AutoUpdate component was unable to install on the computer you were trying to deploy to. Restrictive registry permissions have been known to cause this error.
You must determine the reason for this installation failure. To do this, go to the computer which generated the error message, open the Windows temporary directory(C:\WINNT\Temp\ or C:\Windows\Temp), and view the log file 'Sophos ES Setup.log'.
Informational: Setup.exe creates the file 'Sophos ES setup.log' in the %TEMP% directory of each installed computer, where information and errors are logged. Information generated by the Windows Installer during the installation of AutoUpdate is also logged here. Each time setup is run, any previous log file is deleted.
Reviewing the Sophos ES Setup.log should give a more precise reason for the failure. There are a number of possible reasons for this, including the three below.
On the computer which generated the error message, do as follows.
This can stop the install from starting. On the computer which generated the error message,
Manually create the Sophos AutoUpdate impersonation account as described in article 48910. Then run the installer again.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.