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Issue One of the following messages relating to a client computer is displayed in the Enterprise Console:
Awaiting Policy from Console or Awaiting Response from Client
Awaiting Policy from Console
Awaiting Response from Client
Sophos product and version Enterprise Console Operating system Windows
Note: For more information about groups, policies, and using the Enterprise Console, refer to the Enterprise Console documentation.
If the status of the client does not change, run the Sophos Diagnostic Utility (SDU) on an affected computer and on the server hosting the Sophos Enterprise Console (if there is a Message Relay between the client and Enterprise Console run the SDU there as well).
Go to https://secure2.sophos.com/en-us/support/contact-support/support-query.aspx and create a new case. Include a description of the issue and what you have already done. Please attach the output of the SDU from all systems.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.