The installation of PureMessage for Microsoft Exchange fails, and the following error is displayed:
Setup was unable to create the PureMessage databases
Error details: COM error-code 0x80004005 : Unspecified error
PureMessage for Microsoft Exchange
This can happen if you previously uninstalled the SQL instance of the SOPHOS from the SQL server, or uninstalled the SQL server itself.
NOTE: There are several similar error code. Therefore before following this article please confirm the exact error message displayed on screen does end:
COM error-code 0x80004005 : Unspecified error
Detach the existing PureMessage databases from the SQL Server instance
osql -E -S .\sophos -Q "drop database savexquar" osql -E -S .\sophos -Q "drop database savexrprt" osql -E -S .\sophos -Q "drop database savexcnfg" osql -E -S .\sophos -Q "drop database savexdir"
Remove the existing database files
\Program Files (x86)\Microsoft SQL Server\MSSQL.x\data\
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