In Enterprise Console the following error code and error message are reported:
a0250012 Potentially unwanted application <application name> was not removed due to errors.
This message is displayed when Sophos Anti-Virus for Windows 2000+ has not found all components of a potentially unwanted application (PUA) during cleanup.
In Enterprise Console:
If problems persist, go to the affected computer and remove the PUA from there. See Sophos Anti-Virus: removing viruses on the local computer for details.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.