An error message is reported when an Enterprise Console remote console is started in a domain environment by a domain user.
Cannot start Enterprise Console Only members of the Sophos Console Administrators group on [computer_name] are allowed to run the Sophos Enterprise Console. Sophos Enterprise Console is unable to recover from this error.
You should be able to run Enterprise Console with a domain administrator account.
Otherwise, try the following in order.
Check to see if the user attempting to run the remote console is a member of the Sophos Console Administrators group on the management server computer.
If it is not:
Check the following on both the management server and the remote console computer.
If there is no EnableDCOM entry, add it and set it to Y.
If the management server is on Windows XP Service Pack 2 (SP2) or Windows 2003 Service Pack 1 (SP1), follow the steps below, then try to use the remote console again.
Note: You cannot do this on Windows 2000.
On Windows XP, do as follows:
Sophos Console Administrators
Then try to use the remote console again.
On Windows Server 2003 / 2008 make the domain user a member of:
Log that user off and on again, then try to use the remote console again.
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