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Potentially unwanted applications (PUAs) are programs that are not malicious by themselves, but which are generally considered unsuitable for most business networks. Examples include, but are not limited to, adware, dialers, remote administration tools, bundleware, downloaders, aggressive monetizing software, uninstall tools.
Some PUA's can also be used for malicious purposes, such network scanning tools and penetration testing tools. For more information on these please see: Admin tool Detected as Potentially Unwanted Application(PUA)
If you believe a detection was made in error please review the following KB for Requests to re-categorize by third parties for PUA/Adware detections. This is meant to provide steps on how to better understand the detections we make and how to provide us information on the PUA detection in case we need to re-evaluate the detection.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Endpoint Security and Control
Sophos customers who wish to allow the detected PUA can do so through their management console, instructions are provided below.
Alternatively this can be done in Sophos Central via Global Settings > Global Exclusions
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.