"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Issue When a computer managed by Enterprise Console starts up or updates, the services 'Sophos Agent' and/or 'Sophos Message Router' fail to start, even though they are set to start up automatically.
An 'Event Detail' is displayed in the event logs, that includes the message:
The <servicename> service failed to start due to the following error. The service did not respond to the start or control request in a timely fashion.
You may also receive a Windows error code 'error 1053' and associated message.
Known to apply to the following Sophos products and versions Sophos Endpoint Security and Control
This error can occur when the computer has insufficient memory. Check that your computer meets the system requirements for Endpoint Security and Control.
Note: If this is a persistent problem for a computer you may wish to investigate the following options:
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.