In PureMessage for Windows/Exchange, Sophos AutoUpdate downloads packages, but fails to install the spam rules package.
In the log file error 80041f04 is displayed.
This can happen if
Sophos AutoUpdate failed to update the pmsr package (the spam rules package). This occurs because 'inetinfo.exe' keeps the spam rules locked.
The failed installation creates two folders 'datatemp' and 'bintemp' in C:\Program Files\Sophos\PureMessage\. These folders must be deleted.
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