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Advisory: Since July 18th, some customers and partners have reported that after getting an early renewal for a term license for Central Dashboard, the License page does not show correctly.
This results in the new 'future' renewed license as they only showing license, instead of showing both. Only the current license will calculate the usage, which means that until this issue is fixed (or if the start date of the new license begins) the License usage shown in the UI will be incorrect (zero)
For example: Following an early renewal for one license, you would expect to see both licenses showing, with the usage count displayed against the current/active license:
As a result of the issue identified in this article, only the Renewed license (#2 above) is showing in the Central UI, and the usage count will be zero.
Applies to the following Sophos products and versions Sophos Central Admin
August 7th: The expected release date of this fix has been changed and we are currently expecting this to be released by the end of day (23:00 UTC) August 15th.
August 5th: The fix for this issue is currently expected to be implemented by end of day(23:00 UTC) August 8th.
August 3rd: Based on development investigation, they have identified this as a UI only issue - the license that is not showing is still valid.
July 31st: This bug has been raised with Sophos Engineering (CPLAT-31547) and is currently being investigated.
If you encounter any issues above and beyond the UI/display and incorrect count, please raise up a Technical Support case with us to help further investigate.
Please watch this knowledge base article for updates on when this is resolved.
Currently there is no workaround. If you encounter any issues above and beyond the UI/display and incorrect count, please raise up a Technical Support case with us to help further
The fix for this issue is currently scheduled to be completed by the end of the day August 15th. We will update this article if there are any changes to this schedule or with confirmation this has been released.
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