The following error is reported to Enterprise Console following a new installation attempt of Sophos Exploit Prevention on a Windows 7 or Windows 2008 R2 operating system:
00000067 Failed to install Sophos Exploit Prevention: Plug-in setup has failed
Locally on the computer, the 'HitmanPro.Alert service' will be present but stopped. Attempting to start the service will return the following error:
As of Sophos Exploit Prevention version 3.17.17 (release commencing June 25th 2020) all files and drivers are signed with only SHA256 (previously they were SHA1 and SHA256 signed). This is a Microsoft driven change. In March 2019, Microsoft released an update to Windows 7 and Windows 2008 R2 to support SHA256 only driver signing. This Microsoft update is required in order to install and run Sophos Exploit Prevention.
Please see below Microsoft article regarding this issue:
Note: This affects Windows 7 and Windows 2008 R2 operating systems. Those which are current with all Windows Updates will not be impacted.
The following sections are covered:
Applies to the following Sophos products and versions Exploit PreventionEnterprise Console
To allow an installation of Exploit Prevention you must perform Windows Updates to get the latest updates. Alternately, install Windows KBs 4474419 and 4490628.
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