A small amount of users report issues opening the app after updating Sophos Secure Email to version 7.1.3.
This only seems to affect devices not having a container password configured within the Sophos container policy.
Applies to the following Sophos product(s) and version(s) Sophos Secure Email for Android
Update 01.07.2020: The new version is further postponed as a major bug was found in a testing phase. The new version is currently scheduled for the week of 13th July.
Update 29.05.2020: Due to third party dependencies the new version of Sophos Secure Email is currently scheduled for end of June.
Update 26.05.2020: Sophos development is currently working on a new version of Sophos Secure Email which resolve this issue. Until the new app is available it is recommended to use the workaround described below.
As a workaround enable the Sophos container password within the Sophos container policy:
Repeat these steps for all Sophos container policies assigned to mobile devices.
After enabling the Sophos container password the change will be applied to the app as soon as it is reopened. Users will have to configure a password after which access to Sophos Secure Email will be possible again.
This article will be updated as soon as the new app version resolving this issue is available.
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