A small amount of users report issues opening the app after updating Sophos Secure Email to version 7.1.3.
This only seems to affect devices not having a container password configured within the Sophos container policy.
Applies to the following Sophos product(s) and version(s) Sophos Secure Email for Android
Sophos development is currently analyzing the issue.
As a workaround enable the Sophos container password within the Sophos container policy:
Repeat these steps for all Sophos container policies assigned to mobile devices.
After enabling the Sophos container password the change will be applied to the app as soon as it is reopened. Users will have to configure a password after which access to Sophos Secure Email will be possible again.
This article will be updated when information becomes available.
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