Sophos Central Email Admin and customized roles are unable to release quarantined email.
Applies to the following Sophos product(s) and version(s) Sophos Central Email
Users logged into Sophos Central with an admin role other than Super Admin, are unable to release quarantined email. The quarantine release button is greyed out.
Super Admin users and access into the self service portal are not affected.
RESOLVED: Fix has been deployed and proper administrator roles can release email.
Impacted users should follow this KBA for the latest updates.
If Sophos Support has already been contacted, please reference this KBA.
Note: Changing from an Admin role to a Super Admin role will allow the Administrator to add other Super Admins or manage admin roles. Please keep this in mind.
This article will be updated when more information becomes available.
Sign up for the Sophos Support SMS Notification Service to get the latest product release information and critical issues.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.