This article provides a high-level summary of the migration from Sophos Mobile as-a-Service (SaaS) to Sophos Mobile in Sophos Central. Links are provided to further articles with more detailed information.
Applies to the following Sophos product(s) and version(s) Sophos Mobile as a Service 9.6Central Mobile
Before starting the migration, please get in touch with your Sophos partner to obtain an appropriate Sophos Central Mobile license. Based on your current license you are entitled to a matching Sophos Central license, which should be uploaded to your Central account. The conversion of the licenses is straightforward, as shown in this table:
Sophos Mobile 9.6 provides a comprehensive migration guide. It contains a detailed step by step description of the migration and also covers all edge cases and changes, which need to be done in external systems. We highly recommend that you read this guide before starting any migration.
The Migration Guide can be found here: https://docs.sophos.com/esg/smc/9-6/admin/en-us/PDF/smc_mg.pdf
The migration tool is included in the Sophos Mobile 9.6 installation. It can be found under Setup > Sophos Setup in the tab Migration. The tool will guide you through the migration in a step by step manner. Any issues blocking the migration are highlighted and you are guided to resolve them.
For a walk-through of the migration process, please watch this 5 minute video: https://vimeo.com/423212108
Customers should be aware of the below information before proceeding with a migration.
Proxy server lifetime
After the migration, the current Sophos Mobile as-a-Service servers need to remain available to act as forwarding proxy for iOS, macOS, and Windows devices. The built-in MDM agent will still contact the old server address but will next be forwarded to the new Central account. Sophos keeps the Sophos Mobile as-a-Service servers running as forwarding proxy till September 30th, 2024 (3 years).
After this date, you have to unenroll all devices and re-enroll them within your Central account.
Sophos Mobile as-a-Service and Sophos Mobile in Sophos Central have parity for all the core product features. There are some smaller differences between the platforms, which are listed below.
If any of the above features block you from migration to Sophos Mobile in Sophos Central please send a mail to firstname.lastname@example.org and we will contact you.
Additional features available with Sophos Mobile in Sophos Central
Related information / See also
Sophos Mobile migration guide
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