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Connecting to a WPA Enterprise Wi-Fi does not work on Android device running Android 6 or 7. All WPA Enterprise Wi-Fi settings (EAP/PEAP, EAP/TLS, EAP/TTLS) are having this issue.
This affects all devices independent of the management mode (Device Admin, Android Enterprise device owner, Android Enterprise profile owner).
Other Android devices running Android 8 or higher work without an issue.
This issue is related to non-ASCII characters being used within the SSID of the Wireless network.
This article describes the steps to resolve the connection issues.
The following sections are covered:
Applies to the following Sophos products and versions Sophos MobileCentral Mobile
This issue is caused by a bug within the underlying Android operating system.
To resolve this issue, make sure only ASCII characters are used within the Wi-Fi's SSID.
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