Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
March 18th - Resolved - The original issue reported on the 13th was self-re mediated on the 14th (no changes made) It was identified that some providers will cache/delay sms longer at times.
This behavior is monitored by our internal systems, and we separately contact any providers where we see repeated delays. If you experience this in the future, please initially use an alternative 2fa method in the interim. If this behavior is persistent after 24 hours, please contact our Technical Support team with information about 1. Your Phone Number and 2. Your network provider. and we will help to get it investigated and resolved.
March 13th - Some customers may receive SMS mfa related texts more than 5 minutes after it was requested. Five minutes is the expiration time for SMS codes created. Customers who experience this will need to utilize another form of two factor authentication:
Sophos Central Admin: How to login if there is no access to Sophos/Google Authenticator or SMS
Applies to the following Sophos product(s) and version(s) Sophos Central AdminSophos Central PartnerSophos Central Enterprise Dashboard
Any Central Dashboard that utilizes Two Factor Authentication and SMS as the two factor method.
March 13th - Engineering are investigating with SMS network providers
Use either Email+Pin method, or (if configured already) Google Authenticator method to login: Sophos Central Admin: How to login if there is no access to Sophos/Google Authenticator or SMS
No further updates.
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