Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
Spontaneous reconnection of Sophos Endpoints to the XG when Sync Security is enabled
Applies to the following Sophos product(s) and version(s) Sophos Firewall
If there are firewall rules with Heartbeat restrictions enabled on the rule, this will cause the XG to block connectivity to/from the endpoint.
Development are investigating this issue. There is a patch that can be applied that has received positive feedback thus far.
In order to match this issue, inside heartbeatd.log file you should see ALL endpoints changing status from "GREEN" to "RED", i.e. <1> -> <3> and then <3> -> <1>.
Remove heartbeat restrictions on the firewall rule.
This article will be updated when information becomes available.
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