Sophos Technical Support have become aware of several cases where customers are reporting 100% CPU Usage on machines. Symptoms of this could be the machine locking up or becoming unresponsive.
Applies to the following Sophos product(s) and version(s)
Central Server Anti-Virus 10.8.6 Central Server Anti-Virus 10.8.3
Windows Server 2016 Windows Server 2019 Linux
Customers may find their servers are unresponsive, a reboot is the only way to recover the server.
14/02/2020 14:28 GMT: Investigation is ongoing 14/02/2020 15:10 GMT: New IDE Released
We believe we have now resolved this issue with an updated IDE; please update to the latest version and check that the file inje-fiv.ide exists within: 32bit: C:\Program Files\Sophos\Sophos Anti-Virus\ 64bit: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\
If this file exists and you still experience issues please follow the below:
Please gather the information below information and Open a Support Case.
Updates will be provided as required
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