This article describes the Minimum Escalation Requirements (MER) when escalating a Sophos Managed Threat Response case.
Note: This article is being used as part of a pilot process and is not to be used unless guided by Sophos Support.
Note: Ensure the information listed under Initial checks in article Minimum Escalations Requirements (MER) - Landing page are provided as part of the analysis performed and logging obtained.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Windows Endpoint Sophos Central Windows Server
HKLM\SYSTEM\CurrentControlSet\Services\Sophos Managed Threat Response
"ImagePath"=""C:\Program Files\Sophos\Managed Threat Response\SophosMTR.exe"
"ImagePath"=""C:\Program Files\Sophos\Managed Threat Response\SophosMTR.exe" -v
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