When trying to print on a redirected remote printer, the SafeGuard File Encryption Filter Driver tries to obtain the file information for the redirected printer stream which can cause the print operation to fail with an error message: Printer is in an error state.
Printer is in an error state
This issue can be resolved by adding the relevant network paths to a bypass rule.
The following sections are covered:
Applies to the following Sophos products and versions SafeGuard File Encryption 8.1
Follow the steps below to exclude the relevant network paths from the SafeGuard File Encryption driver which resolves the issue:
Printing on a redirected remote printer should now work again as expected.
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