After installation of the Central Device Encryption Client, the User is not prompted to enter a PIN and BitLocker encryption is not starting automatically and the Central Device Encryption Client log shows the following error
When calling 'manage-bde.exe -status' trough an administrative command-line manually, the following error is being returned:
"ERROR: An error occurred (code 0x80041002): Not found"
The issue is being caused by a faulty WMI registration of the 'WIN32_EncryptableVolume' Class and can be resolved by manually re-registering the WMI Class.
The following sections are covered:
Applies to the following Sophos products and versions Central Windows Device Encryption 2.0SafeGuard BitLocker Client 8.3
Follow the steps below to manually re-register the WIN32_EncryptableVolume Class:
After rebooting the endpoint, the user should be prompted to specify a PIN and the endpoint should start to encrypt the drive.
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