Note: A primary non-expected trigger for this has been resolved as of 12/7/19 - This same behavior is still expected to be seen if someone attempts to add code into details section (this is by design).
When creating a Support case within either Sophos Central, Enterprise or Partner Dashboards (Help-->Create Support Ticket):
That Administrator (who initiates the form submission) should expect to receive two emails which will confirm this request has been received and a Support case has been successfully created:
If you do not receive one or both emails, this means Sophos Technical Support has not received your request. This will require either changing the data you are entering into the Description section of the Support form, or using a different method to raise up an issue to Sophos Technical Support (see below)
This article describes one known reason for a form not to be properly submitted to Sophos Technical Support, as well as alternative method to contact our Support team if it continues to fail.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Central Admin
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