Sophos Mobile Control or Sophos Mobile Security stops working on Huawei or Xiaomi devices after some time. For Sophos Mobile Control, the synchronization does not take place for Sophos Mobile Security the Accessibility Service is turned off automatically.
This behavior can be caused by battery saving optimization performed by the underlying operating system. This optimization terminates the app processes completely resulting in one of the above- mentioned behavior.
This article provides the steps how to disable the battery optimization for these devices.
The following sections are covered:
Applies to the following Sophos products and versions Sophos MobileSophos Mobile Security for Android
Note: The following settings are taken from an Huawei device running Android 8.1
On the Huawei device, perform the following steps:
On the Xiaomi device perform these steps:
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