When using the Sophos Mobile 9.0.2 External EAS Proxy together with Sophos Secure Email the app does not receive push notifications when a new email arrives.
Within the EAS Proxy logs, the following error message can be found:
2019-07-31 10:55:25,615 DEBUG [EASP_sophsltabcde1fgh2ijklmno3pq456789 InboundHandler_Proxy01] soapAction=http://schemas.microsoft.com/exchange/services/2006/messages/Subscribe 2019-07-31 10:55:25,615 DEBUG [EASP_sophsltabcde1fgh2ijklmno3pq456789 InboundHandler_Proxy01] content=<?xml version="1.0" encoding="UTF-8" ?> <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages"><s:Body><m:Subscribe><m:PushSubscriptionRequest><t:FolderIds><t:DistinguishedFolderId Id="inbox" /> </t:FolderIds><t:EventTypes><t:EventType>NewMailEvent</t:EventType><t:EventType>ModifiedEvent</t:EventType></t:EventTypes><t:StatusFrequency>30</t:StatusFrequency><t:URL>https://push-services.sophosmc.com/mam/service/emailnotification</t:URL></m:PushSubscriptionRequest></m:Subscribe></s:Body></s:Envelope> 2019-07-31 10:55:25,615 WARN [EASP_sophsltabcde1fgh2ijklmno3pq456789 InboundHandler_Proxy01] Exception occured on inbound channel: javax/xml/soap/MessageFactory 2019-07-31 10:55:25,615 DEBUG [EASP_sophsltabcde1fgh2ijklmno3pq456789 InboundHandler_Proxy01] java.lang.NoClassDefFoundError: javax/xml/soap/MessageFactory
This issue is caused by a bug within the Sophos Mobile 9.0.2 External EAS Proxy component.
The following sections are covered:
Applies to the following Sophos products and versions Sophos MobileCentral Mobile
If you are experiencing the issue and find the errors mentioned above in the easproxy.log get in touch with Sophos support to receive a hotfix for this issue.
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