This article provides information about support for MacOS 10.15 Catalina, as well as known issues. It is highly advisable to read the known issues as there are several unavoidable issues in this OS release. Apple has new enforced per application permissions in this version. Some permissions (such as user folders) will present a pop-up notice to the user to allow access, however for system level access, no notification is presented by the OS. Several Sophos services require this system level of access in order to detect and clean threats. This means that Apple will not notify users if these issues are being experienced. All of our applications and installers are 64-bit, and will not be limited by Apple's 32-bit restriction. The following sections are covered:
Applies to the following Sophos products and versions Central Mac EndpointSophos Anti-Virus for Mac OS X
Operating systems MacOS 10.15 Catalina
With the release of macOS 10.15 Catalina, Apple has added additional security lock downs to the operating system, including per application disk access lock downs. This results in several large impacting issues that must be corrected for full protection. Please see the Known Issues section below for full details. It is not recommended upgrading to 10.15 until your organization has a transition plan in place.
In order to support macOS 10.15 Catalina, Sophos Endpoint 9.9.4 or above is required. Earlier versions will run if present during an upgrade, but are subject to the same known issues below, but not all permissions can be added (SophosServiceManager and SophosScanAgent cannot be added with 9.9.3), 9.9.3 and below will not install on a 10.15 system, and Central clients 9.9.2 or below will fail to communicate with Central until they update.
Sophos released 9.9.4 to Central in September 2019. 9.9.4 is also Preview subscription for Enterprise Console customers as of mid-September 2019.
For both Central and Enterprise Console, 9.9.5 releases in mid-October 2019 (to Recommended and Preview for Enterprise Console), and includes permissions popup to make installations a bit easier.
Apple has locked down the following User Folders in OS 10.15.
The agents will need to be added to the Full Disk Access area of security and privacy, unless otherwise noted.
The following issues will be experienced after upgrading to macOS 10.15 and before applying the corrective steps.
Adding permissions via popup (9.9.5+)
Known issue: Customers with only Central Device Encryption installed will get this popup, even with the permissions added. Adding the AV component will correct this. Alternatively, turning off Notifications (in System Preferences) for Sophos will also silence this. This will be corrected in version 10.0.
As of version 9.9.5, a popup will occur (if Notifications are enabled) every hour if the permissions are incorrect. Clicking on this notification will bring up a window that allows you to set permissions quickly.
Manually adding permissions
The following can be performed on OS 10.14, before upgrading to 10.15, or after 10.15 has been installed. The only exception to this is SophosServiceManager, which can only be added on 10.15.
Note: The tool sweep, which is /usr/local/bin/, cannot be added via this method as it is not a .app. It will prompt the user the first time the tool is run in order to be allowed. It will only be called if you are using it via command line.
Using an MDM solution like Apple Profile Manager, or JAMF, you can add permissions in TCC to allow these processes. There are posts in the Community forum which detail settings that work for these platforms.
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