Sophos have identified an issue where Windows 10 1903 (May 2019 update) machines may hang when logging off if Sophos Intercept X or Exploit Prevention are running alongside certain third party security applications.
The issue occurs due to the both security applications accessing the same Microsoft executable at the same time. A workaround is available to affected customers and Sophos plan to release an update to Intercept X and Exploit Prevention to resolve the issue.
Applies to the following Sophos product(s) and version(s) Central Endpoint Intercept X 2.0.14Sophos Exploit Protection
Users may not be able to log off gracefully - they may have to forcibly power off their devices allow them to log off or shut down.
A fix for this release is due in the below versions:
These versions will be available to customers by the end of August.
If you require earlier access to this update please contact technical support.
Affected customers can follow the below steps to workaround this issue.
This article will be updated when information becomes available.
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