On July 8,9,10,11 and 12th - Some Central users in the North America region have reported slow or intermittently failing logins. Other functions within the Central Dashboard may also experience intermittent performance issues.
Applies to the following Sophos product(s) and version(s) Sophos Central AdminSophos Central Enterprise DashboardSophos Central PartnerSophos Central WirelessSophos Central Email
On July 8th- From 12:00 to 17:15 UTC, July 9th from 12:00 to 13:00 UTC, July 10th from 14:00 to 19:00 UTC, July 11th from 13:15 to 14:30, and July 12th from 17:05 to 18:30 UTC - Some Central users in the North America region have reported the following:
Update - 07/15/2019 (9:00 AM EDT)
Central Performance is running normally in North America region.
Update - 07/12/2019
Central performance issues (North America region) have been seen on July 12th from 17:05 to 18:30 UTC.
There is planned maintenance scheduled for tonight at 8pm EDT (00:00 UTC July 13th) in the North American region. This is expected to last between 1 and 4 hours. During this time,there will be no disruption to protection - however customers may experience the following:
Update - 07/11/2019
Central performance issues (North America region) have been seen on July 11th from 13:15 to 14:30 UTC.
Update - 07/10/2019
Central performance issues (North America region) was seen on July 10th from 14:00 to 19:00 UTC.
Update - 07/09/2019
Central performance issue (North America region) was seen again between 12:00 and 13:00 UTC (8-9am EDT).
Update - 07/08/2019
Central performance has returned to normal. We will continue to update this advisory if there are any additional spikes in performance issues.
Note: there is a related Central WIFI issue that is still active: Advisory: Issue with Wireless AP's incorrectly shown as offline
If you have an issue logging in, please try again a few minutes later.
Sophos is actively working on resolving this issue with the highest priority.
This article will be updated when more information becomes available
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