This article describes the Minimum Escalation Requirements (MER) when escalating an Intercept X case.
Note: This article is being used as part of a pilot process and is not to be used unless guided by Sophos Support.
Note: Ensure the information listed under Initial checks in article Minimum Escalations Requirements (MER) - Landing page are provided as part of the analysis performed and logging obtained.
Applies to the following Sophos products and versions Sophos Intercept X Server Intercept X
%program files (x86)%
Event ID 911
[date][time] [Alert] CryptoGuard, familyId=3be7c341-f6f1-2672-f70e-8d800dda1867, PID xxxx, [file location][Filename]
[date][time] [service] Startup (build xxx)
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